Community Guidelines

How we expect PlaneMate travellers to treat each other.

These Community Guidelines describe how members of the PlaneMate community ("you", "Users") are expected to behave on the Service. They sit alongside our Terms of Use and Privacy Policy. Breaking these Guidelines may lead to content removal, restrictions, suspension, or termination of your Account.

PlaneMate is operated by Nakama Software House ("PlaneMate", "we", "us"). For questions, contact support@nakama-software.com.

1. What This Is, In One Sentence

PlaneMate is a platform for verified solo travelers to find, connect with, and coordinate logistics with other travelers heading to the same destinations — these Guidelines exist to keep that experience safe, authentic, and respectful for everyone.

2. Our Commitments to You

2.1 We will work to keep the Service free of bots and impersonators by encouraging optional identity verification and removing fake Accounts when found.

2.2 We will respond to reports of harmful behaviour and review them in good faith.

2.3 We will explain our enforcement decisions when we can, while protecting the privacy of reporters.

2.4 We will keep these Guidelines up to date as our community grows and as new patterns of harm emerge.

2.5 We will not silence good-faith reports of safety concerns, even if those concerns turn out to be unfounded after investigation.

3. Be Authentic

3.1 Use your real name, real age, and real photos. Photos must clearly show you and must be recent.

3.2 Do not impersonate another person, organisation, or fictional character.

3.3 Do not share another person's photos, voice, or details as if they were your own.

3.4 If you operate a business profile (such as a tour operator or hostel), say so clearly and follow any additional rules PlaneMate publishes for business Accounts.

3.5 Hold one Account only. Multiple Accounts to evade enforcement, manipulate matching, or harass other Users will be removed.

4. Be Respectful

4.1 No harassment. Do not repeatedly contact another User after they have stopped responding, asked you to stop, or unmatched you.

4.2 No threats, intimidation, or stalking, on or off the Service.

4.3 No doxing — do not share another User's home address, workplace, phone number, government identifiers, or precise location without their explicit permission.

4.4 No sextortion or blackmail. Do not threaten to share intimate images, conversations, or other private material to obtain anything from another User.

4.5 Disagreements happen — voice them respectfully or simply walk away.

5. No Hate or Discrimination

5.1 We do not allow content or behaviour that attacks or demeans people based on protected characteristics, including but not limited to: race, ethnicity, national origin, caste, immigration status, religion, gender, gender identity, sexual orientation, disability, serious illness or health status, age, body type, or socioeconomic status.

5.2 Slurs, dehumanising language, calls for exclusion, or symbols associated with hate movements are not allowed even when framed as humour or quotation.

5.3 Discriminatory filtering of fellow travelers based on protected characteristics — for example, refusing to share a hostel room with members of a particular religion — is not permitted on the platform.

6. Safety, Sexual Content, Minors, Off-Platform Money, and Spam

6.1 No minors. PlaneMate is for Users aged 18 and over. Reports of suspected child-safety concerns are escalated immediately to law-enforcement authorities and child-safety organisations such as NCMEC where applicable.

6.2 No sexually explicit or nude content in profile photos, public bios, prompts, or trip descriptions. Private messages are governed separately by our messaging policies; non-consensual sexual content is prohibited there too.

6.3 No solicitation. Do not solicit other Users for paid sexual services, escort services, or other regulated services. Do not use PlaneMate to promote off-platform commercial offerings unless you are using a permitted business or creator surface.

6.4 No off-platform money asks. Do not ask other Users for money, gifts, gift cards, cryptocurrency, bank transfers, or financial information. Romance scams, charity scams, "I'm stuck abroad" scams, and emergency-loan scams are prohibited and will result in immediate termination.

6.5 No illegal activity. Drugs, weapons, fraud, trafficking, money laundering, smuggling, and any other illegal activities are not allowed.

6.6 No scams. Do not use the Service to phish for credentials, mislead Users about your identity or intentions, run pyramid schemes, or push unrelated investment opportunities.

6.7 No spam, bots, or scraping. Automated tools, mass-posting, scraping, and reverse-engineering are not allowed.

6.8 Respect privacy. Do not share another User's photos, voice notes, messages, or trip details outside the Service without explicit consent.

7. Travel-Specific Rules

7.1 Trip authenticity. Do not fabricate trips you do not intend to take. Trips that exist solely to inflate matching reach will be removed.

7.2 Verification ≠ background check. A verification badge confirms a real person is behind the Account. It does not vouch for character or safety. Apply the same caution you would when meeting any stranger.

7.3 Meeting in person — recommended practice. Meet in a public place. Tell a trusted contact your itinerary. Keep your travel documents on your person and do not store them with anyone you have just met. Do not transport sealed or unfamiliar items for someone else.

7.4 Group trips and group chats. When you join a group trip or a group chat, you agree to the basic norms above. Group organisers may set additional house rules; they cannot override these Guidelines.

7.5 Hosting and accommodation. PlaneMate is not an accommodation marketplace. If you offer or accept a place to stay, do so at your own risk and follow local short-term-rental laws.

7.6 Off-platform contact. Moving conversation off-platform is your choice, but it removes PlaneMate's ability to help if something goes wrong. We strongly recommend keeping early-stage conversation on the Service.

7.7 Local law. Travel intersects with local law in ways that are sometimes surprising. You are responsible for understanding and complying with the laws of the countries you visit and the country where you reside.

8. Reporting, Enforcement, Appeals, and Updates

8.1 How to report. Every profile and message thread includes a Report button. You can also email support@nakama-software.com with the relevant Account or content identifier.

8.2 What we do. We review reports as quickly as we can. Severe reports — child safety, sexual abuse, threats of violence, doxing — are prioritised and routed to a dedicated review team. We may temporarily restrict an Account during investigation.

8.3 What we can do about an Account. When we uphold a report we either suspend the Account or terminate it permanently. A suspension is reversible and we lift it if an appeal succeeds; a termination is not. Where we do not uphold a report, we take no action against the Account and we tell the person who reported it. We do not operate a graduated system of warnings or partial feature restrictions — an upheld report leads to one of those two outcomes.

8.4 Permanent bans. We reserve the right to permanently ban Users for serious violations, including (without limitation) sexual misconduct, attempted fraud, hate speech directed at protected groups, threats of violence, and any breach of Section 6.5 or 6.6.

8.5 Appeals. If your Account is restricted or terminated and you believe the decision is wrong, you may appeal by writing to support@nakama-software.com within thirty (30) days. We will review the appeal in good faith and respond within a reasonable period.

8.6 Cooperation with law enforcement. Where we receive valid legal process or reasonably suspect ongoing criminal activity, we will cooperate with law enforcement consistent with applicable law.

8.7 Updates to these Guidelines. We may revise these Guidelines as needed. Material changes will be posted in-app or by email; continued use of the Service after notice means you accept the updated Guidelines.

9. Specific Conduct Standards That Often Come Up

These specific patterns come up often enough that we list them here to remove ambiguity. They are illustrative, not exhaustive: behaviour that breaks the spirit of Sections 3 to 7 is still a violation even if it is not enumerated below.

9.1 Catfishing. Using another person's photos, AI-generated faces, stock images, or heavily filtered images that materially misrepresent your appearance is not allowed. Mild filters and friendly cropping are fine; constructed identities are not.

9.2 Age misrepresentation. Listing an age different from your real age (whether to access a feature, a market, or a particular User) is grounds for permanent removal.

9.3 "Off-platform first" pressure. Pressuring another User to switch to WhatsApp, Telegram, Instagram, or another channel before any rapport is established is a common scam pattern. We do not prohibit moving conversations off-platform, but pressure tactics — repeated requests after a refusal, refusing to chat in-app at all, or framing in-app chat as untrustworthy — are not allowed.

9.4 Fake urgency and emotional escalation. Emergency loans, sudden hospitalisation stories, lost-wallet narratives, and other emotional-pressure tactics aimed at extracting money or favours are prohibited and will be removed on first report.

9.5 Investment, "mentor", or signal-group pitches. PlaneMate is not a place to recruit Users into trading groups, signal services, multi-level-marketing structures, or "mentorship" funnels.

9.6 Repeated unmatching followed by re-matching. If another User has unmatched, do not create a second profile or use shared connections to circumvent their decision. This is treated as harassment.

9.7 Public shaming. Posting screenshots of other Users' messages, photos, or profiles to social media or other public surfaces — for any reason short of safety reporting — is prohibited.

9.8 Discrimination dressed as preference. Stating preferences along protected characteristics in a profile, bio, or trip description (for example, "no [nationality]") is treated as discriminatory under Section 5 even if framed as a personal preference.

9.9 Local-law conflicts. Users in countries where same-sex relationships, certain political opinions, or other characteristics are subject to legal risk should remember that PlaneMate cannot guarantee privacy of profile data shared with another User. Use the privacy controls available and exercise caution.

10. A Final Word and How We Reach You

PlaneMate exists because travel is better with someone who gets you. These Guidelines exist so the community stays one you actually want to belong to. Thank you for reading them, and for keeping the platform safe for everyone.

For all questions, contact support@nakama-software.com. Effective: 17 September 2026.

End of Community Guidelines.