Terms and Conditions

The terms of use of the PlaneMate website and application.

Terms and Conditions and Terms of Use

Welcome to PlaneMate, a digital platform for independent travelers, available through a website, mobile application, and related services.

These Terms and Conditions govern the terms of use of the website, application, content, services, social features, trip-planning tools, paid features, in-app purchases, creator programs, and any other related service offered by PlaneMate.

Use of the Service, including creating an account, browsing, uploading content, communicating with other users, purchasing a subscription, or using any other feature, constitutes full acceptance of these Terms and Conditions.

If you do not agree to these Terms and Conditions, in whole or in part, you must not use the Service.

Service Owner: Nakama Software House, registered address: 81 HaMeyasdim Street, Peki'in HaHadasha.

Contact email: support@nakama-software.com

1. Definitions

1.1 "Service" means the PlaneMate website, application, systems, content, tools, features, and services, as may be available from time to time.

1.2 "User" means any person who browses the website, downloads the application, registers for the Service, or otherwise uses it.

1.3 "Account" means a user profile created for the purpose of using the Service.

1.4 "User Content" means any information, text, image, review, rating, comment, message, document, trip plan, or other material uploaded, sent, published, or shared by a User.

1.5 "Paid Services" means services, subscriptions, features, or digital products that may be offered for a fee in the future, if and to the extent offered.

2. Eligibility

2.1 The Service is intended for adults aged 18 and over only.

2.2 By registering for the Service and by each use of it, the User represents and warrants that the User is at least 18 years old and has the legal capacity to enter into a binding agreement.

2.3 PlaneMate may request information, documents, or verification steps in order to verify compliance with the eligibility requirements.

2.4 If it becomes apparent that a User does not meet the age requirement or any other eligibility requirement, PlaneMate may block, suspend, or delete the Account, at its discretion.

3. Nature of the Service

The Service includes, among other things: tools for trip planning, itineraries, daily activities, shared expenses, packing lists, and travel documents; matching travelers based on destination, travel dates, and preferences; mechanisms for expressing interest, mutual matching, and opening a private chat; location services, place searches, itineraries, travel content, and referrals to third-party services.

3.1 PlaneMate may modify, update, add to, reduce, suspend, or discontinue any part of the Service, temporarily or permanently, at any time.

3.2 As of the date of publication of these Terms and Conditions, the Service is offered free of charge, and it is not possible to make purchases, purchase subscriptions, or use paid features through the Service. PlaneMate may offer Paid Services in the future, subject to prior publication of appropriate terms, prices, and notices, and in accordance with applicable law.

3.3 If the User uses an application distributed through the Apple App Store, such use is also subject to the Apple Media Services Terms and Conditions and the Apple App Store rules. Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and Conditions and may enforce the relevant provisions thereof. Apple has no obligation to provide support or maintenance with respect to the application.

4. Registration and Provision of Information

4.1 Use of certain features of the Services requires the creation of a personal Account.

4.2 The User undertakes to provide true, accurate, complete, and up-to-date information during registration and throughout use of the Service.

4.3 The User is responsible for maintaining the confidentiality of their login credentials and for all activity carried out through their Account.

4.4 The User undertakes not to create an Account under a false name, impersonate another person, or allow others to use their Account.

4.5 Registration may be completed using an email address and password or through third-party login services, such as Google or Apple, subject to the terms of such third parties.

4.6 PlaneMate may refuse registration, restrict access, require additional verification, or cancel an Account if there is a concern of a violation of law, fraud, impersonation, harm to safety, or a breach of these Terms and Conditions.

5. Identity Verification and Safety

5.1 Where there is a reasonable need for identity verification for purposes of safety, fraud prevention, Account security, user protection, or compliance with legal requirements, PlaneMate may offer or require an identity-verification process. Such process may include a facial photograph, liveness detection, facial comparison, or other technological verification means, carried out by PlaneMate or by a service provider on its behalf.

5.2 To the extent that the verification process involves the collection or processing of a biometric identifier or specially sensitive information, the User will be provided, prior to the commencement of the process, with a dedicated notice specifying the type of information to be collected, the purpose of collection and processing, the identity or type of service provider processing the information, the type of data to be retained after completion of the verification, the retention period or the criteria for determining it, and the consequences of refusing to provide the information. Where consent is required by law for the processing, it will be sought separately and affirmatively. Biometric information will be used solely for identity verification, fraud prevention, security, and safety purposes, and will not be used for advertising, marketing, or advertising profiling, or for training systems, except as directly necessary to carry out the verification process.

5.3 Refusal to complete a verification process reasonably required for the use of a specific feature or for the protection of the Service or its Users may result in restriction of that feature or, where required and proportionate under the circumstances, restriction of the use of the Account. Where a reasonable alternative verification method is required to be offered by law, PlaneMate will permit its use as appropriate under the circumstances.

5.4 PlaneMate may establish rules, limitations, thresholds, permitted verification attempts, and criteria for approving or rejecting verification.

5.5 Verification badges, trust indicators, safety ratings, or Account status are intended solely as internal indicators and do not constitute a guarantee, recommendation, character endorsement, criminal background check, or assurance as to the safety, reliability, or suitability of any User.

5.6 PlaneMate may remove a verification badge, restrict an Account, or initiate further review if there is a concern that a verification result is no longer reliable, or if the User has breached these Terms and Conditions, applicable law, or the community guidelines.

5.7 The User acknowledges that meetings between Users may occur in the real world and that the Service is not an emergency service, security service, or background-check service. The User must exercise caution, judgment, and appropriate safety measures in any contact, conversation, coordination, or meeting, and in the event of an immediate concern of harm, must promptly contact emergency services or the competent authorities.

6. Use Policy

6.1 The User undertakes to use the Service lawfully, in good faith, personally, and in accordance with these Terms and Conditions.

6.2 Without limiting the generality of the foregoing, it is prohibited to use the Service for: violating any law, regulation, order, contractual obligation, or third-party right; impersonation, providing false information, creating a fictitious Account, or using another person's identity; harassment, threats, extortion, abuse, incitement, shaming, intimidation, or infringement of another person's privacy; uploading, publishing, sending, or sharing offensive, violent, sexually explicit, racist, discriminatory, defamatory, threatening, or unlawful content; uploading, creating, possessing, publishing, distributing, transmitting, sharing, or attempting to obtain content depicting child sexual abuse, child sexual exploitation, or any other prohibited content relating to minors; exploiting, harming, or attempting to contact minors; publishing spam, unauthorized advertisements, phishing, fraud, or unauthorized commercial promotion; harming the Service systems, bypassing security measures, data mining, scanning, scraping, reverse engineering, or attempting to disrupt the operation of the Service; automated use, including through bots, scripts, crawlers, or unauthorized tools; distributing viruses, malicious code, harmful files, or dangerous links; collecting, storing, publishing, or using information about other Users without authorization; harming the reputation of, or infringing the intellectual-property or other rights of, PlaneMate or third parties; collecting funds, investments, gambling, intimate or escort services, or any other activity involving a particular safety or regulatory risk, without express written approval; or manipulating matching mechanisms, ratings, verification badges, reviews, promotions, or reward programs.

6.3 PlaneMate may establish and publish community guidelines, safety guidelines, content rules, or supplementary procedures, which will be deemed an integral part of these Terms and Conditions. The community guidelines, if published, will be available at: https://planemate.app/community-guidelines. The User undertakes to review and comply with the community guidelines. In addition, PlaneMate may, but is not obligated to, monitor, review, remove, restrict, block, or edit any User Content, at its discretion, if it believes that such content violates these Terms and Conditions, applicable law, a third party's rights, or the purposes of the Service.

6.4 A violation of the Use Policy may result in removal of content, suspension, blocking, deletion of an Account, cancellation of entitlements, withholding of payments, reporting to authorities, or legal action.

7. User Content, License, and Responsibility

7.1 The User bears full and exclusive responsibility for all User Content that the User uploads, publishes, sends, stores, shares, or makes available through the Service.

7.2 The User represents and warrants that the User has all rights, permissions, and consents required in relation to the User Content, and that its publication and use through the Service do not violate any law or third-party right.

7.3 The User grants PlaneMate a worldwide, non-exclusive, royalty-free license, transferable to service providers and parties acting on its behalf, to host, store, copy, process, display, transmit, distribute, adapt, and carry out technical operations on the User Content, to the extent necessary for the operation, provision, improvement, and security of the Service, enforcement of these Terms and Conditions, handling inquiries, reports, and disputes, and compliance with legal requirements. The license will apply for the duration of use of the Service and thereafter to the extent reasonably necessary in relation to content already shared with other Users, shared records, backups, safety, security, enforcement of these Terms and Conditions, handling disputes, or compliance with legal requirements, all subject to the Privacy Policy.

7.4 PlaneMate may, but is not required to, monitor, review, filter, remove, block, or refuse to publish any User Content, at its discretion.

7.5 PlaneMate is not responsible for User Content, its accuracy, legality, reliability, or impact, and does not adopt it as its own position.

7.6 If a User believes that any content infringes their rights, including copyright, trademark, or another intellectual-property right, or violates the law, the User must send notice to PlaneMate at: support@nakama-software.com. To the extent possible, the notice must include: the complainant's full contact details; a clear description of the alleged right and the basis for ownership or authority to act on behalf of the rights holder; precise identification of the content alleged to infringe the right and its location in the Service, including a link or screenshot, where possible; details of the grounds for the claim; and a statement that the information provided is true and complete and that the complainant has a good-faith belief that the use of the content is unauthorized.

7.7 PlaneMate may, but is not required to, review such notices and take action, at its reasonable discretion and in accordance with applicable law, with respect to allegedly infringing content, including removing it, restricting access to it, disabling it, contacting the User who uploaded it, preserving relevant information, or taking action in relation to the Account. A User whose content has been removed or restricted may contact PlaneMate using the contact details specified in these Terms and Conditions, submit a reasoned counter-notice, and attach information supporting their claimed right to use the content. Nothing herein obligates PlaneMate to restore removed content or refrain from taking action required by law, a judicial order, a demand by a competent authority, or safety considerations.

8. Chat, Communications, and Reporting

8.1 The Service may include private messaging systems, alerts, mailings, service notifications, and communications between Users.

8.2 The User bears sole responsibility for every message or communication sent through the Service.

8.3 PlaneMate may use automated means and conduct targeted reviews of communications, to the extent necessary and reasonable to identify indications of fraud, spam, impersonation, safety risks, prohibited content, attacks on the Service systems, or material breaches of these Terms and Conditions, all to the extent necessary and proportionate for these purposes and in accordance with applicable law and the Privacy Policy.

8.4 Human access to the content of private messages will take place only where there is a reasonable and defined need, including for the purpose of investigating a report received, addressing a genuine concern regarding safety or fraud, providing support requested by a User, securing the Service, or complying with a legal obligation or requirement. Access will be limited, where possible, to the information necessary for the specific inquiry and to authorized persons only. Information copied or retained as part of such inquiry will be retained only for the period necessary for the inquiry, protection of rights, prevention of harm, or compliance with a legal obligation, in accordance with the Privacy Policy. Users may block other Users and report problematic conduct, prohibited content, safety concerns, or breaches of these Terms and Conditions.

8.5 PlaneMate may review reports received through the Service, request additional information, retain information relevant to an inquiry, and take temporary or permanent action in relation to an Account, content, or particular communication, according to the severity of the matter, the information available to it, safety considerations, enforcement of these Terms and Conditions, and applicable law. PlaneMate may also transfer information to competent authorities or relevant parties where required by law or where there is a genuine concern regarding safety, fraud, infringement of rights, or unlawful activity. Reports raising a genuine and immediate concern regarding safety or serious harm will receive priority treatment .Nothing herein constitutes an undertaking to complete a review within a specific time period, take a specific action, or reach a particular outcome with respect to any report.

8.6 In the case of a report concerning an immediate risk to human life, bodily harm, a sexual offense, extortion, fraud, or serious impersonation, PlaneMate may act urgently, including by temporarily suspending an Account, blocking communications, preserving relevant data, and cooperating with law-enforcement agencies, all in accordance with applicable law and reasonable discretion.

8.7 Where applicable law requires PlaneMate to provide the relevant User with reasons for a decision to remove content, restrict its visibility, suspend an Account, or restrict use of the Service, appropriate reasons will be provided, subject to the need to protect User safety, prevent fraud or harm, preserve an investigation or enforcement proceeding, and comply with the law. A User may request reconsideration of such a decision using the contact details specified in these Terms and Conditions, and PlaneMate will review the request in accordance with the circumstances and applicable law.

9. Trip Planning, Shared Expenses, and Financial Tools

9.1 The Service may enable recording of itineraries, activities, shared expenses, debts, cost allocations, payment statuses, and other trip-related data.

9.2 The Service does not provide payment services between Users, does not collect funds on behalf of Users, and does not serve as a party to financial arrangements between them.

9.3 Any record of an expense, debt, allocation, or payment status is intended solely for documentation, calculation, and convenience purposes, and does not constitute approval, a guarantee, a trust arrangement, an obligation to pay, or financial advice.

9.4 Responsibility for any payment, arrangement, collection, dispute, or financial coordination between Users rests solely with them.

10. Future Paid Services

10.1 As of the date of publication of these Terms and Conditions, the Service is entirely free of charge and does not permit the purchase of subscriptions, features, digital products, or other paid services. If PlaneMate offers Paid Services in the future, the purchase terms, price, billing method, cancellation policy, and refund policy, to the extent applicable, will be presented to the User before any purchase is made and in accordance with applicable law.

11. Third-Party Services, Third-Party Content, and Bookings

11.1 The Service may display, link, refer, or enable access to services, content, maps, itineraries, places, flights, hotels, transportation, eSIM services, car rentals, and any other information or service provided by third parties.

11.2 In such cases, PlaneMate acts, at most, as a display, intermediary, referral, or linking platform, and is not the seller, provider, organizer, agent, carrier, host, or operator of such services.

11.3 Any booking, purchase, payment, cancellation, change, provision, refund, warranty, availability, representation, or other engagement in connection with a third-party service is made solely between the User and that third party and in accordance with its terms.

11.4 PlaneMate is not responsible for the content, accuracy, legality, availability, prices, terms, actual performance, cancellations, delays, service failures, loss, injury, misrepresentation, or any damage arising from third-party services or reliance on them.

11.5 The User acknowledges that navigating to a third-party website, service, or payment environment may be subject to privacy policies, terms of use, cookies, tracking technologies, and practices beyond PlaneMate's control.

12. Intellectual Property

12.1 All rights in the website, application, systems, design, trade name, trademarks, logos, code, interfaces, features, databases, PlaneMate content, and any other material owned by PlaneMate or any party acting on its behalf are the exclusive property of PlaneMate or its licensors.

12.2 The foregoing materials may not be copied, reproduced, distributed, published, transmitted, publicly displayed, processed, translated, sold, reverse engineered, used to create derivative works, or used for any commercial or other purpose without prior express written permission.

12.3 Except for a limited, personal, revocable, and non-exclusive right to use the Service in accordance with these Terms and Conditions, no right in PlaneMate's intellectual property is granted to the User.

13. Privacy, Information, and Information Security

The full privacy terms, including rights of access, correction, deletion, retention periods, international data transfers, the use of cookies and similar technologies, and supplementary details concerning the processing of personal information, are governed by a separate Privacy Policy available at: https://planemate.app/privacy. The Privacy Policy will form an integral part of these Terms and Conditions.

13.1 PlaneMate may collect, retain, use, analyze, process, transfer, and delete personal, technical, behavioral, location, communications, and commercial information, to the extent required for operation, security, improvement, and customization of the Service, provision of support, fraud prevention, enforcement of these Terms and Conditions, compliance with legal requirements, and management of its business activities.

13.2 The information collected may include, among other things, Account and profile details, photographs, verification data, location data, messages, trip data, shared-expense data, preferences, searches, usage data, device identifiers, notification tokens, reports, blocks, administrative actions, and subscription data.

13.3 Some information may be processed by service providers, cloud-infrastructure providers, analytics providers, error-monitoring providers, push-notification providers, app stores, login services, payment partners, content partners, and commercial partners, in Israel or abroad, as required for operational, legal, or commercial purposes.

13.4 PlaneMate may use third-party services for storage, security, mailings, usage analysis, subscription management, delivery of notifications, generation of insights, provision of itineraries or travel content, and operation of additional features.

13.5 The User acknowledges that push notifications, display of content in notifications, and certain communication features may pass through operating-system providers, push-notification providers, or relevant service providers.

13.6 PlaneMate will endeavor to implement reasonable and customary security measures to protect information, but cannot guarantee absolute protection against intrusion, loss, unauthorized access, malfunction, interception, or harm.

If PlaneMate becomes aware of an information-security incident that may create a genuine concern of harm to Users, it will act in accordance with applicable law, including by assessing whether it is required to notify Users or a competent authority, and will take reasonable measures to mitigate the impact of the incident.

14. Mailings, Notifications, and Updates

14.1 PlaneMate may send the User operational messages, service messages, security messages, reminders, login codes, Account updates, and mailings relating to use of the Service.

14.2 To the extent that the law requires consent for marketing mailings, such mailings will be sent in accordance with applicable law, and the User will have an opportunity to unsubscribe in the customary manner.

14.3 Notifications may be sent by email, push notification, SMS if and to the extent implemented in the future, or through an in-service notification.

15. Service Availability and Changes

15.1 PlaneMate does not undertake that the Service will operate without interruptions, malfunctions, delays, errors, or communication disruptions.

15.2 PlaneMate may carry out maintenance, upgrades, repairs, version updates, or any other change to the Service without prior notice.

15.3 PlaneMate is not responsible for loss of information, disruption to operations, deletion, delay, malfunction, or unavailability, except where otherwise provided by non-waivable law.

16. Suspension, Blocking, and Termination of Use

16.1 PlaneMate may, at its reasonable discretion, temporarily or permanently, and according to the severity of the matter and the information available to it, restrict, suspend, block, cancel, or delete an Account, remove content, prevent access to a particular feature, or take any other measure, if:

16.1.1 The User has breached these Terms and Conditions or applicable law;

16.1.2 A reliable report has been received concerning a safety risk, harassment, fraud, or harm;

16.1.3 Clarification, verification, investigation, or prevention of harm is required;

16.1.4 There is a concern of harm to systems, other Users, PlaneMate, or third parties; or

16.1.5 A demand has been received from a competent authority or another legal obligation applies.

16.2 A User may discontinue use of the Service at any time.

16.3 Deletion of an Account or discontinuation of use does not release the User from obligations that arose before the termination date, including inquiries, obligations to third parties, or pending proceedings.

16.4 To the extent possible under the circumstances and provided that doing so would not endanger Users, harm an investigation, enable circumvention of enforcement measures, or breach a legal obligation, PlaneMate will notify the User of a suspension, blocking, deletion, or material removal of content, including a general description of the reason for the action taken and an opportunity to request reconsideration within a reasonable period. Nothing herein obligates PlaneMate to restore access to the Service where there is a safety risk, concern of fraud, violation of law, or infringement of the rights of others.

17. No Responsibility for Representations, Matches, and Meetings Between Users

17.1 The Service is intended to assist Users with introductions, planning, coordination, information management, and convenience. PlaneMate does not undertake that a match will be created, that a suitable travel companion will be found, that the relationship between Users will be of any particular quality, that a trip, meeting, or transaction will succeed, or that any particular result will arise from use of the Service.

17.2 PlaneMate is not a party to relationships, communications, agreements, trips, meetings, payments, or other engagements between Users, and is not, in itself, responsible for the acts or omissions of another User, the truthfulness of information provided by such User, or such User's intentions, character, conduct, or suitability for another User.

17.3 PlaneMate may operate verification, safety, reporting, blocking, monitoring, or enforcement measures intended to reduce risks and improve the reliability and safety of the Service. However, such measures do not constitute a full background check, recommendation, character endorsement, or undertaking that a particular User is safe, reliable, suitable, or free from risk.

17.4 Any decision to contact another User, meet with them, travel with them, share information with them, rely on their statements, pay them, book a service for them, or enter into any other engagement with them is made at the User's own discretion and responsibility. The User must exercise judgment, take appropriate precautions, and act in accordance with the safety guidelines published through the Service.

18. Disclaimers, Representations, and Limitation of Liability

18.1 The Service is provided on an "as is" and "as available" basis, without warranties, representations, or undertakings of any kind, express or implied, to the extent permitted by law.

18.2 PlaneMate does not undertake that the Service will meet the User's needs, be accurate, complete, error-free, fully secure, uninterrupted, available at all times, or free from harmful components.

19. Indemnification

19.1 The User undertakes to indemnify and compensate PlaneMate, its employees, directors, shareholders, suppliers, and representatives, upon their first demand, for any damage, loss, expense, payment, fine, charge, cost, or reasonable attorneys' fees arising from a breach of these Terms and Conditions, violation of law, infringement of a third-party right, User Content, the User's conduct, or unauthorized use of the Service.

19.2 This provision will not apply where the damage was caused by an act or omission of PlaneMate in violation of non-waivable law.

20. Force Majeure

20.1 PlaneMate will not be liable for any delay, disruption, failure, shutdown, or non-performance of an obligation to the extent caused by circumstances beyond its reasonable control, including war, terrorism, pandemic, strike, system malfunction, cyberattack, power outage, network failure, blocking of third-party services, natural disaster, an order of a competent authority, or any other force majeure event.

21. Links, Advertisements, and Sponsored Content

21.1 The Service may include links, offers, banners, recommendations, search results, sponsored content, or marketing content of third parties.

21.2 Their appearance in the Service does not constitute a recommendation, endorsement, sponsorship, or responsibility on the part of PlaneMate.

21.3 The User is responsible for reviewing any offer, product, service, purchase terms, or information before relying on it or entering into an engagementtransaction/.

22. Changes to These Terms and Conditions

22.1 PlaneMate may update or amend these Terms and Conditions from time to time.

22.2 The updated version will be published on the website, in the application, or through any other reasonable means, and will enter into force on the date specified therein.

22.3 Continued use of the Service after the changes enter into force will constitute acceptance of the updated Terms and Conditions.

22.4 To the extent required by law in relation to a material change, appropriate prior notice will be provided.

23. Governing Law and Jurisdiction

23.1 These Terms and Conditions and use of the Service will be governed by the laws of the State of Israel, without giving effect to its conflict-of-laws rules.

23.2 Exclusive jurisdiction over any dispute relating to these Terms and Conditions or the Service will lie with the competent courts in Tel Aviv.

23.3 If PlaneMate elects to establish a dispute-resolution mechanism, prior notice procedure, arbitration, or any similar mechanism, this will be done through an express and detailed provision in updated Terms and Conditions or a supplementary document.

24. Miscellaneous

24.1 If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, this will not affect the remaining provisions.

24.2 Failure by PlaneMate to exercise any right will not constitute a waiver of that right.

24.3 PlaneMate may assign, transfer, or delegate its rights and obligations under these Terms and Conditions, in whole or in part, at its discretion.

24.4 The headings in these Terms and Conditions are for convenience only and will not be used for interpretation.

24.5 These Terms and Conditions may be available in Hebrew and English. In the event of any conflict, inconsistency, or difference in interpretation between the Hebrew version and a version in another language, the Hebrew version will prevail.

25. Contact

For questions, requests, notices, reports, or complaints relating to the Service or these Terms and Conditions, PlaneMate may be contacted at: support@nakama-software.com