Accessibility

Accessibility statement

PlaneMate is built to bring travellers together — which only works if everyone can actually use it. We treat accessibility as part of building planemate.app, not as something bolted on afterwards, and we keep working on it. The site is operated by Nakama Software.

The standard we follow

planemate.app is built to meet WCAG 2.1 Level AA, the international standard adopted in Israel as IS 5568, in line with the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013. Accessibility work on the site is ongoing. We review it periodically and fix issues as we find them or as they are reported to us.

What we have done

  • Full keyboard operation — every link, button and form field can be reached and used with Tab and Enter, with a clearly visible focus indicator.
  • Semantic HTML structure with proper landmarks and a logical heading order, so screen readers can navigate the page.
  • A "skip to main content" link as the first item on every page, so keyboard users can bypass the navigation.
  • Text and background colours chosen to meet the AA contrast ratio on both the light and the dark sections of the page.
  • Text alternatives for the app screenshots and photos, and aria-hidden on purely decorative graphics so they are not announced.
  • Waitlist forms with labelled fields, whose success and error messages are announced to screen readers rather than signalled by colour alone.
  • Respect for the operating system's "reduce motion" setting, with a manual override in the accessibility menu.
  • A layout designed to reflow on small phone screens without horizontal scrolling.
  • A full Hebrew version at planemate.app/he, laid out right to left.

Accessibility tools on this site

The accessibility button at the bottom corner of every page opens a menu with the following controls. Your choices are saved in your browser and will still be there on your next visit.

  • Text size
  • High contrast
  • Monochrome
  • Highlight links
  • Readable font
  • Stop animations
  • Large cursor
  • Reading guide

Known limitations

Despite our efforts, some parts of the site may not be fully accessible. We are aware of the following and are working on them:

  • Some decorative animations and background effects may still show slight movement even with animations stopped.
  • The pictures of the app are screenshots: the text inside them is summarised in their alternative text, not reproduced in full.
  • The privacy policy, terms of service, account deletion and shared-link pages are simple standalone pages, available in English only and without the accessibility menu.
  • Third-party services we do not control — the waitlist form provider and, once you leave the site, Instagram and the app stores — may not be fully accessible.
  • Very old browsers may not render some accessibility features correctly.

Browser and assistive technology support

The site is built to work with an up-to-date browser and common assistive technologies, including:

  • NVDA and JAWS with Chrome, Edge and Firefox on Windows
  • VoiceOver with Safari and Chrome on macOS and iOS
  • TalkBack with Chrome on Android
  • Browser zoom and operating-system text scaling

Found a problem? Tell us

If you ran into an accessibility barrier on planemate.app, we want to hear about it — it is the fastest way for us to fix it. Please tell us which page you were on, what you were trying to do, and which browser or assistive technology you were using.

Accessibility contact

support@nakama-software.com

We aim to respond within 5 business days.

This statement was last reviewed on 16 September 2026.